Stakeholders
Stakeholders
Contact and Communication Channels
Nine groups of major stakeholders have been identified, namely shareholders/investors, clients, suppliers, employees, government, neighboring communities, media, academia and non-profit organizations. Grape King Bio collects feedback through setting up various communication channels, communicates appropriately, understands their reasonable expectations and needs, properly responds to material issues of concern to stakeholders, and reports to the board of directors on a regular basis (at least once a year). The communications with each stakeholder in 2025 were recorded in the report of the 9rd meeting of the 21th board of directors on January 23, 2026
Material concerned issues
- Energy Management and
Circular Economy - Climate change adaptation
- Waste Management
- Water Resource
- Customer Service
- Nutritious and Affordable Products
Communication channels, frequency and response method
-
Point of contact
- The Capital Group Registrar Agency
Tel:(02)2702-3999
Fax:(02)2708-5000 - Grape King Bio Ltd. Spokesman:Nick Hung Acting spokesman:Sheng-Chieh Hsu
Stock affairs contact person: Cynthia Yang, Terry Lin
Tel:(03)457-2121 ext 1722、1707
Fax:(02)2708-5000
E-mail:gkishares@grapeking.com.tw
- The Capital Group Registrar Agency
- Annual shareholders meeting
- Irregular investor conferences
- Irregular conferences and face-to-face communication meetings for domestic and overseas investment institutions
- Respond to investor and analyst questions via phone, email, and mailbox for external communication, and collect suggestions and feedback periodically
- Annual publication of financial report, annual report and corporate social responsibility report
- Released material information disclosures on MOPS or published all corporate news on official website, as needed
Communication performance for 2025
- Convened 1 regular shareholders meeting
- Invited to participate in 4 investor
conferences - Published quarterly financial reports for 2025,annual report for 2024, and sustainability report for 2024
- Released 34 Chinese and English material information disclosures
- Released 12 sets of unaudited consolidated
revenue data (one for each month)
Material concerned issues
- Information Security
- Customer Service
- Innovation and R&D
- Product Liability and Safety
- Ethics and Integrity
- Packaging Lifecycle Management
Communication channels, frequency and response method
-
Point of contact
- Commodity consulting service Contact person:Customer service
Tel:0800-028-686
Fax:(02)2790-3351
E-mail:sale@grapeking.com.tw - OEM service (including business cooperation and OEM consultation) Contact person:OEM and overseas sales department
Tel:(03)457-2121 ext 1210~1216
Fax:(03)457-2181
E-mail:
gki.global.sales@grapeking.com.tw
- Commodity consulting service Contact person:Customer service
- Official website, external communication mailbox
- Annual customer satisfaction surveys
- Official online shop system
- Telephone interviews
- Dedicated service hotline and point of contact
Communication performance for 2025
- Dedicated customer service hotline received 8,104 product and order queries
- Official website and mailbox for external
communications responded to 4,692
customers - Online messaging system responded to
approximately 13,363 customers - Conducted 2,294 telephone interviews
Material concerned issues
- Supply Chain Management(extract from Grape King’s ESG report)
- Product Liability and Safety
- Legal Compliance
- Marketing and Labeling
- Ethics and Integrity
- Corporate Governance
and Transparenc
Communication channels, frequency and response method
-
Point of contact
- Procurement section:
Tel:(03)457-2121 ext 1680
Fax:(03)457-5682
E-mail:procurement@grapeking.com.tw
- Procurement section:
- Official website, external communication mailbox
- Public bidding, opinion exchange interview meetings
- On-site supplier audits and guidance 2-3 times per month
- Questionnaires, phone, fax, email
Communication performance for 2025
- Conducted on-site audits on 61 suppliers
The Company has established the “Supplier Code of Conduct” (please refer to the link for details), requiring suppliers to comply with relevant standards on topics including labor and human rights, occupational safety and health, environmental protection, and ethical norms (including ethical corporate management and anti-corruption and anti-bribery, intellectual property rights, fulfillment of raw material procurement responsibilities, privacy, and information security). In accordance with the “Supplier Evaluation Procedures,” suppliers are evaluated for compliance with national laws and industry standards based on legality, good reputation, safeguarding employees’ rights and interests, and emphasis on food safety and environmental protection, as conditions for supplier approval. A cross-departmental team conducts supplier evaluations to assess suppliers’ compliance with relevant laws and regulations and urge improvements, establishing a sustainable supply chain management mechanism.
The Company’s supply chain management practices are as follows:
<On-site evaluation of new suppliers>
- 1.Qualification screening:We evaluate suppliers from multiple perspectives, including legality, compliance with factory sample specifications, quality management, and emphasis on food safety.Suppliers must submit relevant documents for evaluation, including business and factory registration certificates, as well as system certifications such as ISO 22000,ISO 9001, or HACCP. These documents are used to assess the soundness of the supplier's systems and plans.
- 2.Sample evaluations:Suppliers are required to provide product samples for inspection by our quality control unit to ensure product quality and safety.
- 3.On-site evaluations:Before entering into formal transactions with new suppliers, Grape King Bio conducts on-site evaluations through an interdepartmental team comprising procurement, quality control, manufacturing, and quality assurance personnel. Our evaluation team conducts irregular audits and reviews on raw material suppliers, who are required to provide relevant documents such as factory management and control documentation, production history, analysis of product hazards or Certificates of Analysis (COA), and other information. We also conduct actual inspections of production and operation areas to evaluate ESG-related criteria such as renewable energy usage, occupational safety and health audits and training (including the most recent fire inspection records and fire drill attendance logs), occupational safety and health management procedures, business continuity planning (e.g., backup power supply in case of outages), status of mechanical equipment, quality and designs, raw material management, process control, finished product management, corrective actions for abnormalities, and customer complaint handling. In 2025, we conducted on-site evaluations of 18 new suppliers.
- 4.Tracking improvements for audited items:After conducting on-site evaluations, we ask suppliers to respond to and discuss our suggested improvements before conducting a second review of overall evaluation results and responses. We halt collaborations with suppliers who have major deficiencies or incompetencies until improvements are implemented. After the new supplier has completed the initial on-site evaluation and become an existing supplier of Grape King Bio, we continue to conduct on-site evaluations at existing suppliers from time to time to ensure that the supplier maintains its internal quality management system, as well as other systems including environmental hygiene, food safety are effectively implemented, which is to prevent slackness and encourage continuous improvement among suppliers.
- 5.At the time of contract signing: New suppliers are required to sign our "Supplier Code of Conduct" and "Supplier Integrity Commitment Letter" to ensure that they uphold sustainability commitments throughout their operations and production processes.
<Continuous monitoring of qualified suppliers>
- Grape King Bio conducts regular annual evaluations of our Tier-1 suppliers,including raw material suppliers and outsourcing vendors, with whom we engage in transactions. Apart from the four main aspects including Q (Quality), C (Cost),D (Delivery), and S (Service), evaluations and scoring are based on anti-corruption and anti-bribery considerations which are incorporated in response to ISO 37001 in 2025. These aspects are also used as a basis for risk management. We prioritize on-site visits to existing suppliers that have had major abnormalities in quality and signif icant suppliers of raw materials. Of our 144 evaluation items, 21 are ESG-related evaluation items.
<Supplier ranking management>
- According to the annual regular evaluation results of suppliers, Companies that scored above 81 were deemed to be Class A (excellent) suppliers, those that scored between 65-80 were deemed to be Class B (qualified) suppliers, and those that scored less than 65 were deemed to be Class C (unqualified) suppliers.
- The results of the supplier audit conducted in the past three years are shown in the table below:
| Year | 2023 | 2024 | 2025 | |
| Grape King Bio | Shanghai Grape King | |||
| Total number of suppliers | 220 | 218 | 214 | 209 |
| Audited suppliers | 220 | 218 | 214 | 104 |
| Audit ratio | 100% | 100% | 100% | 70% |
| Grade A | 214 | 201 | 195 | 137 |
| Grade B | 6 | 17 | 18 | 8 |
| Grade C | 0 | 0 | 1 | 1 |
| ESG Audit pass rate | 100% | 100% | 100% | 100% |
- We will cease procurement from unqualified suppliers, provide assistance in the form of consultation and counseling, and set clear goals and timelines for improvement so that suppliers can improve their current conditions and meet Grape King Bio expectations. These evaluation cycles and counseling mechanisms facilitate early detection of potential problems as we work with our suppliers to continually improve and refine relevant issues.
- Our evaluation team conducts irregular audits and reviews on raw material suppliers,who are required to provide relevant documents such as factory management and control documentation, production history, analysis of product hazards or Certificates of Analysis (COA), and other information. We also conduct actual inspections of production and operation areas to evaluate ESG-related criteria such as renewable energy usage, occupational safety and health audits and training (including the most recent fire inspection records and fire drill attendance logs), occupational safety and health management procedures, business continuity planning (e.g., backup power supply in case of outages), status of mechanical equipment, quality and designs, raw material management, process control, finished product management, corrective actions for abnormalities, and customer complaint handling.
<Contractor Management>
- Grape King Bio adheres to government procurement regulations when selectingcontractors through procurement evaluation, price comparison, or price negotiation procedures in an open and fair manner. We prioritize collaborations with domestic suppliers.
- We have designed"Hazard Prevention Notices"for our contractors and implement a strategy that combines counseling, auditing, and dissemination as we actively work to provide safety management guidance to our contractors, strengthen promotion of work safety measures, and enhance worker awareness of labor safety prior to construction work within our factories to ensure that we maintain safety protections and labor safety in workplace environments.
Material concerned issues
- Employee Compensation and Benefits
- Product Liability and Safety
- Occupational Health and Safety
- Human Rights
- Legal Compliance
- Ethics and Integrity
Communication channels, frequency and response method
- Quarterly labor-management meetings
- Irregular Company announcements
- Internal website
- Human resource unit
- Employee suggestion box; mailbox for reports and complaints
- If the employees want to know the Company’s relevant regulations, measures, announcements, reports and complaints, please refer to the internal website.
Communication performance for 2025
- Hosted a total of 4 labor-management meetings
- Conducted a total of 8 care meetings for foreign migrant workers
- Our mailbox for grievances received 0 complaint
- Ratio of employees undergoing annual performance audits reached 100%
- Total number of training hours for the year was 10,304 hours
- Total number of personnel who underwent training during the year was 5,036 people
Material concerned issues
- Customer Service
- Marketing and Labeling
- Information Security
- Product Liability and Safety
- Legal Compliance
- Innovation and R&D
- Ethics and Integrity
- Energy Management and Circular
Economy - Management of Water Resources
- Biodiversity
- Nutritious and affordable products
Communication channels, frequency and response method
- Irregular official correspondences
- Irregular meetings (for example seminars or public hearings)
Communication performance for 2025
- Received and sent 1,804 official correspondencest
Material concerned issues
- Management of Water Resources
- Social Engagement
- Waste Management
- Nutritious and Affordable Products
- Human Rights
- Packaging Lifecycle Management
Communication channels, frequency and response method
- Irregular community activities
- Point of contact with heads of boroughs and neighborhoods
Communication performance for 2025
- Hosted 6 community exchange activities
Material concerned issues
- Ethics and Integrity
- Nutritious and Affordable Products
- Legal Compliance
- Innovation and R&D
- Supply Chain Management
- Marketing and Labeling
Communication channels, frequency and response method
- Press conferences
- Themed interviews
- Press releases
- Public relations companies
Communication performance for 2025
- Nine themed interviews
- Published 21 press releases
- Held regular monthly meetings 12 times
Material concerned issues
- Innovation and R&D
- Product Liability and Safety
- Legal Compliance
- Marketing and Labeling
- Nutritious and Affordable Products
- Occupational Health and Safety
- Social Engagement
Communication channels, frequency and response method
- Irregular industry-academia cooperation activities and meetings
- Intern training and exchanges during winter and summer vacations and semesters
- Irregular lectures address and conferences
Communication performance for 2025
- Collaborated with 32 domestic colleges
- A total of 61 students participated in
industry-academia cooperation projects
Material concerned issues
- Social Engagement
- Legal Compliance
- Ethics and Integrity
- Corporate Governance and Transparency
- Information Security
- Product Liability and Safety
- Customer Service
Communication channels, frequency and response method
- Volunteer activities
- Official website
- Official fan page
- Dedicated service unit
Communication performance for 2025
- Involved 1,292 people in community
investments