Customer Service Process and Marketing Strategy Innovation
Grape King Bio’s customer service processes can be divided into two types: general consultation and customer complaint treatment. We have dedicated units that assist with customer service processes to ensure the customers’ feedback is always conveyed and resolved in a timely and complete manner.
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General Consultation
Provide consumer product consultation services and respond to related questions from consumers immediately.
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Customer Complaint
Due to customers’ complaints becoming more complex, more cross-departmental communication and information verification is required. This year, Grape King Bio has adopted the policy of "Process progress reported within 4 hours, case closed within 24 hours." In the case of complaints about testings and more complicated questions, a specific time will be agreed upon for replies. We hope to seize the best opportunities for resolving consumer complaints through the aforementioned processes, with achieving perfect resolution for any customers' needs as our goal.