Stakeholder Communication

 

Grape King Bio conducts an analysis every year, as the pursuit of sustainable development is the goal of ours. In order to understand the ideas, needs and expectations of various stakeholders, and to establish an effective communication channel, we are also formulating references to ESG policies and related programs.

Materiality Analysis Process

We follow the GRI standards to establish a systematic approach for analysis, as we identify our material sustainability issues and develop corresponding long-term sustainability goals in a three-stage process: identification and selection, prioritization, and confirmation and review.

Collection of 18 Sustainable Development Issues in the Industry

18 Relevant sustainability issues are collected through various channels to present a complete sustainability context. These include stakeholder communication processes, international guidelines/regulations/trends (GRI Standards, SDGs), industry-specific issues (RBA, EcoVadis, SASB), sustainability investment ratings (DJSI, CDP, MSCI Sustainability Indexes, Sustainalytics, FTSE4GOOD Emerging Index), and internal organization goals.

Identification of 9 Major Groups of Stakeholders

Applying the AA1000 Stakeholder Engagement Standard, our Sustainability and ESG Committee discussed the definition of stakeholder and identified the key stakeholders of Grape King Bio in nine 9 categories, namely: shareholders/investors, customers, suppliers, employees, government, communities and neighborhoods, media, academia, and non-profit organizations. The committee also designed a survey on our official website to collect feedback and analyze the issues of concern, identify communication channels, and incorporate the stakeholders'  concerns into our daily operation and annual plans for corporate social responsibility.

Issuing of 142  Surveys for Concern Level

In addition to the interaction processes with stakeholders during the daily operation processes, before the report was published, we conducted a questionnaire survey on the key stakeholders defined by the 9 categories. A total of 142 valid surveys were collected in 2021, with issues of concern of each stakeholder group analyzed to facilitate relevant communication and engagement.

12 Major Key Issues

Information disclosure must be performed with consideration for its impact on the organization's operations. We evaluated issues including organizational strategy and sustainable development, with 9 senior executives of the company filling in a questionnaire to assess and analyze the impact of each issue on the business operation, and 9 major key issues were selected for 2021.

Materiality Matrix

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Communication Channels and Frequency for Stakeholders

Main Topics of Concern Communication Channels Communication Frequency
 
  • Corporate governance and transparency
  • Legal compliance
  • Waste management
  • Water resource management
  • Marketing and labeling
 Convening of AGM Once per year
Investor conferences At irregular intervals
Participated in conferences and face-to-face communication meetings hosted by investment institutes At irregular intervals
Responded to investor and analyst questions via phone, email, and our mailbox for external communication; we also periodically collected suggestions and feedback At irregular intervals
Annual publication of annual report and ESG Report (renamed Sustainability Report starting from 2021) Once per year
Released important information disclosures on MOPS and published all corporate news on official website At irregular intervals
Results of Communication and Responses
  • Convened 1 regular shareholders meeting
  • Invited to participate in 6 investor conferences
  • Published quarterly financial reports for 2022 and annual report for 2021
  • Released 58 Chinese and English material information disclosures
  • Released 12 sets of unaudited consolidated revenue data (one for each month)
Main Topics of Concern Communication Channels Communication Frequency
  • Information security management
  • Product liability and safety
  •  Waste management
  • Water resource management
 Service hotline for product queries Daily
Service outline for outsourcing queries Daily
Official website and mailbox for external communications Daily
Customer satisfaction surveys Once per year
Official online shop Daily
Telephone interviews Daily
Dedicated service hotline and point of contact Daily
Results of Communication and Responses
  • Dedicated customer service hotline received 25,058 product and order queries
  • Official website and mailbox for external communications responded to 2,912 customers
  • Online messaging system responded to approximately 11,825 customers
  • Conducted 1,053 telephone interviews
Main Topics of Concern Communication Channels Communication Frequency
  • Product liability and safety
  • Legal compliance
  • Waste management
 Procurement unit hotline aily
Official website and mailbox for external communications 1-2 times per month
Public bidding and opinion exchange and interview meetings Daily
On-site supplier audits and guidance 2-3 times per month
Questionnaires, phone, fax, and email Daily
Results of Communication and Responses
  • Conducted on-site audits on 56 suppliers
Main Topics of Concern Communication Channels Communication Frequency
  • Legal compliance
  • Product liability and safety
  • Information security management
 Periodic labor-management meetings Once per quarter
Company announcements At irregular intervals
Internal website At irregular intervals
Human resource unit At irregular intervals
Employee suggestion box At irregular intervals
Mailbox for reports and grievances At irregular intervals
Publication of relevant regulations on internal company website Updated nonperiodically
Results of Communication and Responses
  • Hosted a total of 4 labor-management meetings
  • Our mailbox for grievances received 1 complaints
  • Ratio of employees undergoing annual performance audits reached 100%
  • Total number of training hours for the year was 8,384hours
  • Total number of personnel who underwent training during the year was 2,799 people
Main Topics of Concern Communication Channels Communication Frequency
  • Information security management
  • Product liability and safety
  • Legal compliance
  • Ethics and integrity
  • Energy management
  • Waste management
  • Water resource management
  • Occupational health and safety
 Community activities At irregular intervals
Point of contact with heads of boroughs and neighborhoods At irregular intervals
Results of Communication and Responses
  • Received and sent 1,787 official correspondences
Main Topics of Concern Communication Channels Communication Frequency
  • Water resource management
  • Information security management
  • Energy management
  • Labor rights
 Community activities At irregular intervals
Point of contact with heads of boroughs and neighborhoods At irregular intervals
Results of Communication and Responses
  • Hosted 3 exchange activities
Main Topics of Concern Communication Channels Communication Frequency
 
  • Product liability and safety
  • Legal compliance
  • Waste management
 Press conferences At irregular intervals
Themed interviews At irregular intervals
Press releases At irregular intervals
Public relations companies At irregular intervals
Results of Communication and Responses
  • Published 17 press releases
Main Topics of Concern Communication Channels Communication Frequency
  • Ethics and integrity
  • Information security management
  • Waste management
  • Water resource management
 Industry-academia cooperation activities and meetings At irregular intervals
Intern training and exchanges Summer and winter vacations and during semesters
Keynote lectures and conferences At irregular intervals
Results of Communication and Responses
  • Collaborated with 43 domestic colleges
  • A total of 92 students participated in industry-academia cooperation projects
Main Topics of Concern Communication Channels Communication Frequency
  • Corporate governance and transparency
  • Labor rights
 Volunteer activities At irregular intervals
Official website At irregular intervals
Official fan page At irregular intervals
Dedicated service unit At irregular intervals
Results of Communication and Responses
  • Involved 992 people in social participation